Support

Puzzlify Support

Need help with Puzzlify? Contact support with the details below so the issue can be checked quickly.

Support email: developer@davidpristas.cz

Privacy email: developer@davidpristas.cz

Website: davidpristas.cz/puzzlify

Privacy Policy: Puzzlify Privacy Policy

FAQ: Puzzlify FAQ

Before Contacting Support

• Update Puzzlify to the latest available version.
• Restart the app.
• Confirm your device has a stable network connection.
• If the issue involves iCloud sync, confirm you are signed into iCloud and iCloud is available on the device.
• If the issue involves purchases, open Shop and use Restore Purchases.
• If the issue involves downloaded images, use Settings to clear preview cache. Active subscribers can also manage downloaded originals.
• If the issue involves ads, note whether tracking or ad consent was denied, allowed, or not shown.

What To Include In A Support Request

• App version and build number.
• iOS version.
• Device model.
• Whether iCloud sync is enabled.
• Whether the issue involves curated puzzles, purchases, ads, saved sessions, iCloud sync, or privacy data.
• Steps that caused the issue.
• Screenshot or screen recording if the issue is visual.
• Approximate time of the issue for purchase, ad reward, or sync problems.
• App Store purchase confirmation status for purchase issues. Please do not send full payment card details or your Apple ID password.

Common Help Topics

Gameplay: If a puzzle cannot start or a large size is locked, check the selected image, puzzle size, and mode. Larger curated sizes can require player level and previous-size completion.

Image loading: Retry with a stable network connection. You can also clear preview cache or manage downloaded originals from Settings.

Purchases: Purchases and subscriptions are processed by Apple through StoreKit. Use Restore Purchases in Shop if coins, piece styles, or subscription access do not appear.

Ads and rewarded ads: Ads support free play. Active subscribers do not receive ads. Rewarded ads grant rewards only when the ad flow completes successfully.

iCloud sync: Confirm iCloud sync is enabled in Settings, the device is signed into iCloud, the network is available, and Sync Now has been used.

Data deletion: Reset Local Device Data removes local app data only. Delete iCloud Saved Data deletes private CloudKit records for your Apple ID and turns off iCloud sync on the device.

Own-photo puzzles: Custom photo puzzle creation is not available in the current App Store-facing build.